Refund policy

Return Policy

For online product purchases, the statutory withdrawal period runs until 14 calendar days after the day you receive your order. If products from one order arrive separately, the period runs from receipt of the last product. Returns are handled by post — we don't offer in-store drop-off. If the last day of the withdrawal period falls on a weekend or public holiday, the period ends on the next working day.

Any more favourable return terms already promised for your purchase remain valid. This update does not reduce those terms or your statutory rights.

How to request a return

Email us at info@amumin.com with your order number. We'll send you step-by-step return instructions shortly after.

Tell us clearly that you wish to withdraw, for example by email. You do not need to give a reason or obtain our approval. Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal; sending them within that period is sufficient.

Return conditions

  • You may inspect the goods and try on shoes as you would in a shop, to assess their nature, characteristics and functioning.
  • Handle the goods carefully and pack them securely for return. Use the original packaging and include tags where reasonably possible; opened or missing packaging is not in itself a reason to refuse your withdrawal.
  • Help us identify your purchase, for example with your order number or other proof of purchase.
  • You are only liable for actual loss in value caused by handling beyond what is necessary to assess the goods, and only where the law permits this. Trying on shoes normally does not in itself justify a deduction.

Return shipping

You arrange the return shipment yourself. The return shipping cost is for your account.

We kindly ask you to send your return with track & trace and share the tracking number with us afterwards. We can't take responsibility for returns that are lost or undelivered in transit.

Processing & refund

  • We refund you without undue delay and no later than 14 calendar days after you notify us of your withdrawal.
  • We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever happens first.
  • We use the original payment method, unless you expressly agree to another method. We do not charge a refund fee.
  • If you withdraw from the entire order, we also refund the cost of our least expensive standard delivery. Additional costs of a more expensive delivery option you chose are not refunded. If you return only part of an order, the original delivery costs are not refunded.

If you have a question about your refund or have not received it within the applicable period, contact us at info@amumin.com.

Damaged or incorrect items

Please inspect your order on arrival. If anything is damaged, defective or incorrect, contact us straight away at info@amumin.com with photos. We'll review the situation and make it right.

The rules for ordinary returns do not limit your statutory rights for defective or incorrectly delivered goods. Where statutory warranty applies, the remedy, including any necessary return shipment, is free of charge.

Exchanges

The fastest way to get the item you want is to return the original piece and place a new order once your return is accepted.

Discounted items and statutory exceptions

A discount or a 'final sale' label does not in itself remove your statutory right of withdrawal. Any exception must follow the applicable law; gift cards are not excluded solely by this policy. Contact us if you have a question about a particular purchase.

European Union — 14-day cooling-off period

For delivery within the European Union, you may withdraw without giving a reason within the statutory 14-day period described above. After notifying us, you have a further 14 days to send the goods back. The inspection and refund rules above apply; intact packaging or our prior approval are not additional conditions for withdrawal.

Contact

For any return-related questions, email us at info@amumin.com. Return address will be shared with you after your return request.